Work Orders — MRO-145 Cross-Role

CAMO sends a work order to the 145 shop. Watch the handoff — from dispatch to sign-off and back.

Guide 10 of 20 · CAMO Engineer, MRO Engineer, Admin

What You’ll Learn

The Scenario

VT-ACG requires a heavy component overhaul that must be performed by an approved Part-145 organisation. The CAMO engineer dispatches the work order to the 145 shop. The MRO engineer receives, accepts, plans, executes, and signs off the work. A second work order is rejected for insufficient documentation. Finally, the CAMO engineer reviews the completed work and closes the order.

🔄 Role Perspective: CAMO Engineer — the Continuing Airworthiness team dispatches work orders to approved Part-145 organisations. Log in as camo@aerotrack.local.
1 Internal WO Detail

Navigate to Work Orders → Internal and open the work order for VT-ACG’s heavy component overhaul. The detail page shows the scope, assigned aircraft, and a Send to 145 transition button.

Internal work order detail with Send to 145 button

▲ Internal work order ready to be dispatched to the Part-145 shop.

2 Dispatched to 145

Click Send to 145. The status changes to RECEIVED_145 — the work order is now visible in the MRO-145 module inbox. A wo_received notification is sent to the MRO engineer.

Work order dispatched showing RECEIVED_145 status

▲ Work order dispatched — the MRO shop will see it in their inbox.

🔄 Role Switch: MRO Engineer — the Part-145 maintenance organisation receives and processes dispatched work orders. Log in as mro@aerotrack.local.
3 Switch to MRO

Log out of the CAMO account and log in as mro@aerotrack.local. The MRO engineer has access to the MRO-145 module for managing received work orders.

MRO-145 module after login as MRO engineer
4 MRO Landing

The MRO-145 landing page shows module cards for the inbox, active work orders, task cards, sign-off queue, and dashboard. This is the MRO engineer’s home base.

MRO-145 module landing page with module cards

▲ MRO-145 module — inbox, active WOs, task cards, and sign-off in one place.

5 MRO Dashboard

Navigate to MRO-145 → Dashboard. Summary cards show received work orders, active jobs, pending sign-offs, and overdue items. Red counts need immediate attention.

MRO dashboard with summary cards

▲ MRO dashboard — workload overview at a glance.

6 MRO Inbox

Navigate to MRO-145 → Inbox. All work orders dispatched from CAMO land here with a RECEIVED status. The table shows the WO number, aircraft, scope, and date received.

MRO inbox showing received work orders

▲ MRO inbox — work orders waiting to be accepted or rejected.

7 WO Received Notification

Check the notification bell. When a CAMO engineer dispatches a work order, the system sends a wo_received notification to the MRO engineer. The notification links directly to the work order detail page.

Notification bell showing wo_received alert

▲ MRO engineer notified of the newly received work order.

8 MRO WO Detail

Open the received work order from the inbox. The detail page shows the full scope, aircraft details, and CAMO instructions. The Accept and Reject buttons are available for RECEIVED work orders.

MRO work order detail with Accept button

▲ MRO work order detail — review scope before accepting.

9 WO Accepted

Click Accept. The status changes to ACCEPTED. The MRO shop has committed to performing the work. The work order now moves from the inbox to the active queue.

MRO work order showing ACCEPTED status

▲ Work order accepted — the MRO shop commits to the work.

10 WO Planning

Click Start Planning. The status transitions to PLANNING. During this phase, the MRO engineer assigns technicians, schedules hangar time, and creates task cards for each job step.

MRO work order in PLANNING status

▲ Planning phase — assign resources, create task cards, schedule the work.

11 Task Cards

Navigate to MRO-145 → Task Cards. Task cards break down the work order into individual jobs — each with its own procedure, tools required, and sign-off requirements. Technicians work through cards sequentially.

MRO task cards listing individual jobs

▲ Task cards — each job step tracked individually.

12 WO In Progress

Return to the work order and click Start. The status transitions to IN_PROGRESS. The technicians are actively performing the maintenance tasks defined in the task cards.

MRO work order showing IN_PROGRESS status

▲ Work in progress — technicians executing the overhaul.

13 Quality Sign-Off

When all tasks are complete, click Sign Off. The quality inspector reviews the completed work against the task card requirements. This is a critical airworthiness gate — no work order can be released without quality sign-off.

MRO work order with Sign Off action

▲ Quality sign-off — the airworthiness gate before release.

14 WO Completed

After sign-off, click Complete. The status changes to COMPLETED. A wo_completed notification is sent to the CAMO engineer, signalling that the aircraft component is ready for return.

MRO work order showing COMPLETED status

▲ Work order completed — CAMO notified for final review.

15 Reject a WO

Open a second received work order. If the scope is unclear or documentation is insufficient, click Reject. A dialog prompts for a rejection reason — this is sent back to the CAMO engineer as a wo_rejected notification.

MRO work order with Reject button highlighted

▲ Rejecting a work order — insufficient documentation requires resubmission.

16 WO Rejected

After submitting the rejection reason, the work order status changes to REJECTED. The CAMO engineer must address the issue and re-dispatch or cancel the work order.

MRO work order showing REJECTED status

▲ Work order rejected — returned to CAMO with documented reason.

🔄 Role Switch: CAMO Engineer — the CAMO team reviews completed MRO work, verifies documentation, and closes the work order. Log in as camo@aerotrack.local.
17 Switch to CAMO

Log out of the MRO account and log back in as camo@aerotrack.local. The CAMO engineer reviews completed work orders and closes them after verifying the release documentation.

CAMO dashboard after login
18 Completion Notification

Check the notification bell. The wo_completed notification confirms that the MRO shop has finished the work and signed off on quality. The notification links directly to the work order.

Notification bell showing wo_completed alert

▲ CAMO notified that the MRO work is complete.

19 Review Completed WO

Open the work order. The detail page now shows COMPLETED status with the MRO’s sign-off data. Review the completed task cards, defect reports, and release certificates before closing.

CAMO reviewing completed work order

▲ Reviewing the completed work — verify release documentation before closure.

20 Close the WO

Click Close. This is the final step in the cross-role workflow. The CAMO engineer confirms that the MRO work meets airworthiness requirements and the component can be returned to service.

Work order with Close button highlighted

▲ Final closure — CAMO confirms airworthiness and closes the work order.

21 WO Closed

The work order status changes to CLOSED. The full cross-role lifecycle is complete: CAMO dispatches → MRO receives → accepts → plans → executes → signs off → CAMO reviews → closes. All documentation is archived.

Work order showing CLOSED status

▲ Work order closed — full cross-role lifecycle complete.

22 Active Work Orders

Navigate to MRO-145 → Active. This view shows all work orders currently being worked on by the MRO shop — filtered to ACCEPTED, PLANNING, and IN_PROGRESS statuses. Completed and closed orders drop off this list.

MRO active work orders list

▲ Active work orders — the MRO shop’s current workload.