Accept or Reject a Work Order

Receive work orders from the CAMO system, assign an engineer, accept the order to begin planning, or reject it with a reason.

Module: 145 MRO · 8 steps · mro_engineer admin

Receive a Work Order
1 Open the WO Inbox

Navigate to 145 MRO → WO Inbox in the sidebar. The inbox loads at /mro145/inbox with two tabs: From CAMO and Received / Manual.

The From CAMO tab is selected by default, showing work orders created by the CAMO team that are awaiting receipt by MRO.

WO Inbox page with From CAMO and Received tabs
2 View CAMO Pending Orders

The CAMO Pending table shows work orders sent from the CAMO module. Each row displays:

ColumnMeaning
WO NumberThe CAMO work order number (e.g. WO-202603-001).
AircraftRegistration number of the aircraft.
TitleShort description of the work required.
PriorityBadge: Normal (gray), Urgent (orange), or AOG (red).
Due DateWhen the work must be completed.
ActionReceive button to accept the order into MRO.
CAMO pending tab with Receive buttons on each row
3 Receive a CAMO Work Order

Click the Receive button on any CAMO pending row. The system creates a corresponding MRO work order with status RECEIVED and generates an MRO number (e.g. MRO-202603-001).

A success toast appears: “Work order received”. The order moves from the CAMO tab to the Received tab.

You can also create manual work orders by clicking + New Work Order at the top of the inbox. Manual WOs are not linked to CAMO and have source type “MANUAL”.
Accept & Assign
4 Open the Work Order Detail

Switch to the Received / Manual tab and click a row to open the work order detail page at /mro145/inbox/{id}.

The detail page displays the WO status badge, aircraft info, schedule, description, and action buttons. For a work order in RECEIVED status you will see:

RECEIVED ACCEPTED PLANNING IN PROGRESS SIGN OFF COMPLETED CLOSED
Work order detail page in RECEIVED status with engineer select and action buttons
5 Assign an Engineer

Use the Assign Engineer dropdown to select an available AME (Aircraft Maintenance Engineer). The dropdown lists all active employees with valid AME licences.

After selecting an engineer, click Assign. The system validates the engineer’s AME licence status:

Licence StatusResult
Valid (> 90 days)Assignment succeeds with no warnings.
Expiring < 90 daysAssignment succeeds with a WARNING alert.
Expiring < 30 daysAssignment succeeds with a CRITICAL alert.
ExpiredAssignment is blocked. Renew the licence first.
Engineer assignment is optional before accepting, but strongly recommended. An unassigned WO cannot be effectively tracked for accountability.
6 Accept the Work Order

Click the Accept button. The work order status transitions from RECEIVED to ACCEPTED.

A success toast appears: “Work order accepted”. The WO is now visible in the Active Work Orders page and can proceed to planning and job execution.

After accepting, click Start Planning to move the WO into PLANNING status. From there, add jobs and begin work. See Job Sign-Off for the next steps.
Reject a Work Order
7 Click Reject

If the work order cannot be performed (wrong aircraft type, insufficient tooling, etc.), click the red Reject button on the detail page.

A rejection dialog appears with the title: “Reject Work Order”.

Rejection dialog with reason textarea and Confirm Reject button
8 Confirm Rejection

Enter a rejection reason (minimum 10 characters) and click Confirm Reject.

The system:

  • Sets the MRO work order status to REJECTED.
  • If linked to a CAMO WO, updates the CAMO status to REJECTED_145.
  • Stores the rejection reason in the work order remarks.
  • Logs the action in the audit trail.

A toast appears: “Work order rejected”. Rejected work orders no longer appear in the active list.

Rejection is final. A rejected work order cannot be re-accepted. The CAMO team must create a new work order if the work is still required.